Austin Dispatch & Support

Here for the tools you hold for a lifetime.

Our potting shed and support studio in Austin, Texas handles all inquiries, 30-day exchanges, and replacement spring requests directly. Reach out for tool care guidance or order updates.

48-Hour

Dispatch window

Mon-Fri

9 AM - 6 PM CT

Austin

Texas studio

Send an Inquiry

Direct support from the Austin studio

Please share your order number and inquiry details below. We typically respond within one business day.

Fulfillment & Care

Essential service facts

Clear guidelines for your heirloom garden tools.

Dispatch
Transit
Exchanges

48-Hour Dispatch

Tracked Delivery

30-Day Window

Every order is carefully inspected, oiled, and packed in our Austin facility for prompt domestic transit.

Reliable domestic shipping ensuring your mirror-polished stainless and turned ash arrive in pristine condition.

Simple 30-day exchanges and replacement spring requests handled directly by our knowledgeable support team.